Support
How can we help?
Find answers to common questions, or reach out to our team directly. We're here to help drivers and shops get the most out of Re-Paired.
FAQ
Frequently asked questions.
Quick answers to the questions we hear most from drivers and shops.
How do I get a repair quote through Re-Paired?
Submit a repair request through the app or website. Re-Paired Connect sends that one request to nearby shops that can do the work, up to 25 per request. The quotes come back in one format, and you compare them side by side in the Re-Paired app.
Is Re-Paired free for drivers?
Yes. Requesting quotes, comparing shops, and reading reviews is free for drivers. You pay your mechanic directly for the repair — Re-Paired does not process payments or take a cut from drivers.
How are shops verified?
Every shop in the Re-Paired network goes through a multi-step vetting process — business verification, licensing checks, and ongoing performance tracking. Re-Paired Stars ties reviews to invoices. A review requires a paid, completed job, one per job, ever, and it is moderated before it counts.
What areas does Re-Paired cover?
Re-Paired is launching in the San Francisco Bay Area. We are expanding to additional markets — join the pilot to get notified when we reach your area.
How do I apply to join the Re-Paired network?
Submit a shop application through our intake form. Our team reviews every application and will reach out with next steps, including the onboarding process.
What does the onboarding process look like?
After approval, you complete your shop profile — business details, service areas, specializations, and contact information. Once reviewed and activated, your shop appears in the network.
How does pricing work for shops?
Details on shop pricing are shared during the onboarding process. Re-Paired is designed so both sides win — shops get qualified leads and a review record they can point to, consumers get transparency.
How do I reset my password?
Use the login page and select "Forgot password" to receive a reset link via email. If you signed up with OTP (email code), you don't have a password — just request a new code at login.
How do I update my account information?
Log in and navigate to your profile to update your name, phone, or other details. For email changes, contact support.
How does Re-Paired protect my data?
All data is encrypted in transit and at rest. We use row-level security on every database table, and personal information is never shared with third parties without your consent.
How do I unsubscribe from emails?
Every non-transactional email includes an unsubscribe link in the footer. You can also visit the unsubscribe page directly.